NHS Service Β· Free

NHS Pharmacy First

Feeling unwell? You may not need to wait for a GP. Our pharmacist can assess and treat seven common conditions on the spot β€” and, where appropriate, supply prescription-only medicines including antibiotics. All free on the NHS.

What is Pharmacy First?

Skip the wait β€” get expert help from your pharmacist

NHS Pharmacy First lets you get advice and treatment for a range of everyday conditions directly from our pharmacy, without needing to book a GP appointment. Our trained pharmacist will assess your symptoms in our private consultation room and recommend the best course of action.

If you need a prescription-only medicine β€” such as antibiotics for a UTI or antivirals for shingles β€” the pharmacist can supply it there and then where clinically appropriate. There's nothing to pay unless you normally pay for prescriptions.

  • No GP appointment or referral needed
  • Same-day, walk-in consultations
  • Private, confidential consultation room
  • Free on the NHS (standard prescription charges may apply to medicines)

Who can use it?

Anyone can walk in and ask. Some conditions have age criteria (shown below), and our pharmacist will always check the service is right for you. If it isn't, we'll point you to the best alternative β€” including referral to your GP or NHS 111 when needed.

πŸ“ž Ask our pharmacist
The 7 conditions

Conditions we can treat under Pharmacy First

Come and see us if you or your family are experiencing any of the following.

πŸ‘‚

Earache

Acute otitis media (middle-ear infection) in children and young people aged 1 to 17 years.

🀧

Sinusitis

Acute sinusitis in adults and children aged 12 years and over.

πŸ—£οΈ

Sore throat

Acute sore throat (pharyngitis / tonsillitis) in anyone aged 5 years and over.

🦟

Infected insect bites

Infected insect bites and stings in anyone aged 1 year and over.

🧴

Impetigo

Non-bullous impetigo (a common skin infection) in anyone aged 1 year and over.

🌑️

Shingles

Shingles (herpes zoster) in adults aged 18 years and over.

🚻

Urinary tract infection

Uncomplicated UTIs in women aged 16 to 64 years.

Not sure if it's covered?

Just pop in or give us a call. If Pharmacy First isn't right for your symptoms, we'll advise the best next step.

πŸ“ž Call us
Simple & fast

How it works

Walk in or call

Visit us at 60 Colne Road or phone ahead on 01282 423526. No appointment or GP referral needed.

Private consultation

Our pharmacist assesses your symptoms confidentially in our private consultation room.

Get treated

Receive advice, self-care guidance or medicine β€” including prescription-only medicines where appropriate.

Good to know

Frequently asked questions

Do I need to pay?

The consultation is free on the NHS. If the pharmacist supplies a prescription medicine and you normally pay for prescriptions, the standard NHS prescription charge applies. If you're exempt from charges, there's nothing to pay.

Do I need an appointment?

No. Pharmacy First is a walk-in service. You're welcome to call ahead on 01282 423526 to check the pharmacist's availability, especially at busy times.

Can the pharmacist give antibiotics?

Yes β€” for certain conditions such as a UTI, impetigo or an infected insect bite, the pharmacist can supply antibiotics when clinically appropriate, following national NHS treatment protocols.

What if my condition isn't on the list?

We can still help with advice and over-the-counter treatments for many minor illnesses. If you need further care, we'll refer you to your GP or NHS 111 as appropriate.

Can I bring my child?

Yes. Several conditions cover children (earache from age 1, sore throat from age 5, insect bites and impetigo from age 1). The pharmacist will confirm the service is suitable for your child's age and symptoms.

Feeling under the weather?

Don't wait days for an appointment. Walk in to Colne Road Pharmacy today, or call us to check availability.